This Privacy Policy explains how NeverMissed ("we", "us", "our") handles information when you use our service. NeverMissed processes only the information needed to operate the customer and business workflows agreed with each customer.
We may process information needed to operate the service, including:
NeverMissed is not a client or patient record system. Caller details are processed to manage the enquiry and pass the relevant booking or next-step information to the business.
We process this information to:
We do not sell caller data to third parties. We do not use client, patient or caller data to train AI models.
NeverMissed manages administrative client interactions. It does not provide regulated professional advice, diagnosis, treatment recommendations, emergency support or clinical triage. Where a business handles sensitive information, we process only what is required to support its approved workflow.
We do not intentionally collect more health information than is needed to manage the enquiry or appointment. Callers should not use NeverMissed to seek urgent medical help, diagnosis, treatment advice, or clinical triage.
NeverMissed is not a client or patient record system. Relevant details may be passed to the business, its calendar, CRM, booking platform or chosen communication tools so the enquiry and booking can be managed.
Our technology providers may temporarily process limited technical data to deliver the service, maintain security, troubleshoot issues, or meet legal obligations. We aim to keep this processing limited to what is necessary for the service to function.
NeverMissed integrates with third-party providers to deliver its service, including telephony providers, AI providers, calendar platforms, and communication tools. These providers may process information on our behalf only as needed to operate the service. We choose providers that are expected to meet appropriate security and data protection standards.
You have the right to access, correct, or delete your data at any time. To make a request, contact us at our contact page. We will respond within 5 business days.
This website uses minimal cookies for basic functionality only. We do not use third-party tracking or advertising cookies.
We may update this policy from time to time. If we make material changes, we will notify you via email or a notice on this page. Continued use of the service after changes constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy, please contact us.