This Privacy Policy explains how NeverMissed ("we", "us", "our") handles information when you use our service. NeverMissed is designed to process caller information only for the purpose of answering enquiries and helping book appointments.
We may process information needed to operate the service, including:
NeverMissed does not maintain a patient database. Patient or caller details are used to handle the call and pass the appointment request or booking information to the relevant business.
We use the information we collect to:
We do not sell caller data to third parties. We do not use patient or caller data to train AI models.
NeverMissed is designed to handle appointment administration only. It is not a medical, dental, clinical, diagnostic, or emergency service. Where our service is used by healthcare, dental, therapy, or similar providers, caller information may include health-related information or other sensitive data. In those cases, we process such information only to support appointment handling and front-line administration for the business using the service.
We do not intentionally collect more health information than is needed to manage the enquiry or appointment. Callers should not use NeverMissed to seek urgent medical help, diagnosis, treatment advice, or clinical triage.
NeverMissed does not store patient information as a separate patient record system. Appointment details may be passed to the business, its calendar, or its chosen communication tools so the appointment can be managed by that business.
Our technology providers may temporarily process limited technical data to deliver the service, maintain security, troubleshoot issues, or meet legal obligations. We aim to keep this processing limited to what is necessary for the service to function.
NeverMissed integrates with third-party providers to deliver its service, including telephony providers, AI providers, calendar platforms, and communication tools. These providers may process information on our behalf only as needed to operate the service. We choose providers that are expected to meet appropriate security and data protection standards.
You have the right to access, correct, or delete your data at any time. To make a request, contact us at our contact page. We will respond within 5 business days.
This website uses minimal cookies for basic functionality only. We do not use third-party tracking or advertising cookies.
We may update this policy from time to time. If we make material changes, we will notify you via email or a notice on this page. Continued use of the service after changes constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy, please contact us.