Answers to the questions dental practices ask before using NeverMissed.
Answers to the questions dental practices ask before using an AI receptionist.
NeverMissed is an AI receptionist for UK dental and implant clinics that answers every phone call 24 hours a day, books appointments directly into your diary, and follows up on missed enquiries by text and WhatsApp. It works alongside your front desk team, handling the calls they cannot get to so no patient enquiry is ever lost.
AI receptionists in the UK typically cost between £200 and £600 per month depending on call volume and features. NeverMissed starts from £250 per month with a 14-day free trial and no setup fee. For a dental practice, that is less than the value of a single recovered implant enquiry.
Yes. NeverMissed books appointments in real time during the call. The patient chooses an available slot, the booking appears in your calendar instantly, and both the patient and your team receive a confirmation. There is no callback step and no manual re-entry for your reception team.
NeverMissed works alongside any practice management system today. Bookings, call summaries, and patient details arrive with your team in real time, so nothing needs to be re-keyed from voicemail. Direct integrations with UK dental practice management systems, including Dentally, are on our roadmap. If you use a specific system, tell us and we will confirm how it fits your setup.
NeverMissed answers exactly as it does during the day. The patient gets a real conversation, not voicemail: their questions are answered, their appointment is booked, and your team finds a full summary waiting the next morning. Out-of-hours calls are where most new patient enquiries are lost, and where NeverMissed recovers the most revenue.
NeverMissed hands the call over gracefully. It takes the patient's details, explains that a team member will call back, and sends your team an instant summary of the conversation so the callback is informed. It never guesses at clinical questions and never leaves a patient stuck.
No. NeverMissed uses natural, conversational voice AI. Patients can interrupt, ask follow-up questions, and speak normally, and the AI responds the way a well-trained receptionist would. Most callers do not realise they are speaking to an AI unless told, and NeverMissed can be configured to introduce itself as your practice's virtual assistant.
For most practices, yes. A traditional answering service takes a message and passes it on, which still leaves your team with a callback to make. An AI receptionist like NeverMissed resolves the call itself: it answers questions, books the appointment, and sends follow-ups, 24 hours a day, at a fixed monthly price rather than a per-call charge.
No, and it is not designed to. NeverMissed handles the calls your team cannot get to: lunchtimes, evenings, weekends, and busy periods when reception is with a patient. Your team keeps full control of the diary and takes over any conversation that needs a human. Practices use NeverMissed to protect revenue, not to cut staff.
Every enquiry that does not book on the first call gets automatic follow-up by text and WhatsApp. NeverMissed sends a personalised message, answers replies, and offers appointment slots until the patient books or opts out. This matters because most practices take days to follow up new enquiries, and by then the patient has often booked elsewhere.
Most dental practices are live within a few days. Setup involves connecting your phone number, sharing your practice details such as treatments, prices, and opening hours, and linking your diary. There is no hardware to install and your existing phone number stays the same. Your first calls can be answered by the end of the week you sign up.
NeverMissed follows the rules your practice approves during setup. It can answer approved FAQs, book straightforward appointments, and send your team an email with the conversation transcript, caller details, appointment outcome, and recommended next step. If a call is clinical, urgent, sensitive, or outside your approved rules, it routes the enquiry back to a human with the context already prepared.
Yes. NeverMissed is built for UK dental practices and handles patient data in line with UK GDPR. Patient and caller details are processed securely, patients are informed appropriately, and data is only used to manage their enquiry and booking. NeverMissed is not a patient record system. Ask us for our data processing details during your trial.
Industry research consistently shows dental practices miss a significant share of inbound calls, particularly at lunchtime, after 5pm, and on weekends, and most callers who reach voicemail do not leave a message or call back. For a practice offering implants, even one missed enquiry a week can mean over £100,000 in lost treatment revenue per year.
Yes. NeverMissed offers a 14-day free trial with no setup fee, so you can hear it answer real calls to your practice before you pay anything. You can also request a live demo call, where you phone the AI yourself and experience exactly what your patients would.
Start with a live call or send us a message about your practice.
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